We have a choice of either our 6 or 12 weekly round.
We now charge the full price per visit. If you’ve forgotten to open your gate or have been on holiday simply Contact Us to book a rear window clean. We will be happy to return at our cost to clean your rear windows when access is available.
We also offer a “Rain Guarantee”. If we’ve cleaned your windows whilst it was raining and you feel that the finish is substandard just contact us to book a free reclean.
If you have not received a SMS reminder the evening before we may not have you down for today
No we don’t use ladders for window cleaning. Due to the “Working at height regulations 2005” we have chosen to put the safety of our operatives first and use the water fed pole to carry out our window cleaning. The specialist ladders inside of our vans are for low flat roofs and conservatory roof access only.
We operate a window cleaning “round” so it can be difficult to reschedule a window clean for when you return home from your holiday because we might not be in your area. If you want to “Miss” your clean completely and not be charged just let the office know by Contacting us before you leave for your holiday. If you’ve been charged the full price for a front window clean due to ‘locked gates” just book a rear window clean on our customer service page.
Yes no problem. Simply contact us and we’ll book a rear window clean for you. You’ll recieve the normal 7pm text reminder.
We use pure filtered & deionised water to clean your windows. This involves the use of a carbon fibre telescopic pole, a soft brush and 100% pure water which we have filtered through a five stage filtration process. We remove the dirt from your windows with a purpose made window cleaning brush then rinse the glass. The pure water is left on the windows to dry naturally without leaving watermarks.
We send automated text to all our customers the day before we are due to clean. This is to remind you to leave the gate unlocked for the day. If we can’t gain access to the rear of your property because of locked gates we will clean the accessible windows. If we are in the same area over the next few days we may leave you a note to ask you to text us when your gate is open but we can not guarantee this. If you have large front gates which needs an access code we may ask for the code. We reserve the right to remove you from the round if access is repeatedly restricted.
Yes, we can normally clean hard to reach windows safely from the ground. If we can see the window we can normally clean it. If your conservatory or extension is long this might restrict access to certain windows.
Yes this is a bespoke service please Contact Us
Yes, If you want to add the cleaning of your garage door and frame just let us know. We charge £3.00 per single garage door or £5.00 for a double garage door.Contact Us
Yes on every visit we clean glass, frames, sills & doors. Please note – There is always a chance of water and particles of dirt running out from the gap between the window and the sill after the operator has left your property. This doesn’t mean the operator hasn’t cleaned your sills. Over time the dirt trapped between the window and the sill will be washed out.
No there is no contract to sign. All we ask is that you have at least two window cleans with us. You can cancel at any time after the two cleans. Just let the office know. Please give a reason for your cancellation.
We only clean windows using a water fed pole and without ladders because we believe it gives better results overall and is much safer for our operatives.
We don’t offer appointments or give times of arrival for regular window cleaning. Just leave your gate unlocked for the day. We clean windows from 7.30am to 6.00pm.
Our regular window cleaning round is approximately 6 or 12 weekly. Holidays, sick leave and extreme weather can effect our schedule. If your second window clean is early it’s because we have positioned you in the correct position on our rounds. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.
No, your window clean can fall on any day of the week between the hours of 7.30am – 6pm.
Due to holidays, sick leave, paternity leave and round optimisation it is not always possible to have the same window cleaner on each visit. We pride ourselves on offering a regular 6 or 12 weekly service, to do this anyone of our window cleaners might attend.
If we are unable to gain access to the rear of your property we will be able to offer a “fronts only” clean. Due to insurance liabilities, we will not be able to climb fences or trail hoses through customers’ houses. We can use garages as access as long as there is a clear route to the rear of your property.
Your windows, frames and sills should be sparkling clean. If your last window cleaner used soapy water and a cloth to clean your windows or your windows haven’t been cleaned for a long time you might notice a few spots or watermarks when the water has dried. This is totally normal, the pure water draws out left over soap residue and dirt from the frames. After the second clean your windows should be sparkling clean.
The best way is contacting our office between 9.00am – 5.00pm. We can then pass on the message or book a reclean for you.
We offer a 12 weekly round because some customers prefer to have less visits each year. The price is higher per clean on the first clean and the 12 weekly round due to the extra time needed to clean the windows, frames and doors. Even though the price per visit is more, you still save around 20% per year.
If your door is an original wooden door with no threshold or weather strip at the bottom we will wipe down your door with a damp cloth. We do this so pure water doesn’t run under your door. If your door is in poor repair we may not clean it all all.
Yes we offer a 48 hour guarantee with all our window cleaning. If you are not 100% satisfied we will come back and reclean for free. To book a free re-clean contact us. A call out charge may be applied if we return to clean and we find it’s the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit.
If you wish to cancel your window cleaning permanently just complete the contact form on our customer service page. Please provide a reason for your cancellation. If you are moving house why not take us with you?
We are always happy to listen to our customers feedback and we will do our upmost to rectify any problems in a timely manner. When contacting us please be polite & courteous. You can call us during normal working hours which are 9am – 5pm or leave a message using the contact form on our “Customer Service” page.
No, payment is only ever taken if your windows have been cleaned.
No, Payments are only ever taken after your windows are cleaned, if you are not having your windows cleaned for any reason payment will never be taken until you re-start your cleaning schedule.
We collect payment for regular window cleaning via GoCardless direct debit. If you didn’t set this up when you booked just visit our payments page.
You are required to pay in full within 7 days of the cleaning date. To guarantee this choose to pay by GoCardless direct debit.
If you have no internet access ask the cleaner if you can pay by card on the day.
All new customers are required to pay for their window cleaning by GoCardless direct debit. GoCardless direct debit is the safest way to pay, no late payment charges apply and you are covered by the direct debit guarantee. Payment is only taken if we have cleaned your windows. Sorry but we don’t accept bank transfers or cash.
GoCardless payments are collected 5 days after your windows have been cleaned. You will receive an email from GoCardless prior to your payment being taken informing you of the amount due and the date that the payment will be collected.
No, GoCardless only asks for a payment when a job is complete. It’s perfect for collecting regular payments such as 6 or 12 weekly window cleaning.
Yes, you have full control as you would with any Direct Debit payment set up.
Yes, if you’re on our regular window cleaning round and pay via GoCardless direct debit we can use your direct debit to collect one off payments for gutter cleaning, fascia and conservatory cleaning.
Just visit our payments page on this website.
