Privacy Policy
Last updated: 17 October 2026
This policy explains what personal information DB Professional Services collects through this website and when you use our cleaning services, why we use it, who we share it with and what your rights are. We have kept it short and in plain English. If anything is unclear, please contact us.
Who we are
DB Professional Services is a trading name of DDBPS Limited, a company registered in England and Wales (company number 12948226). DDBPS Limited is the “data controller” for the personal information described in this policy.
- Registered office: Chalice House, Bromley Road, Elmstead, Colchester, CO7 7BY
- Trading address: 23 Dahlia Close, Clacton-on-Sea, Essex CO16 7BU
- Phone: 01255 762761
- Email: info@dbprofessionalservices.co.uk
- VAT number: 390694757
For any privacy question, contact Dominic Brinkman, Director, using the details above.
What we collect
Information you give us
When you fill in our contact form, booking form, landing page enquiry form or instant quote builder, or when you call or email us, we may collect:
- your name
- your email address and phone number
- your address and postcode
- the service you want (for example window, gutter, conservatory, solar panel, roof, carpet or pressure washing)
- details about your property (for example type and size) and the quote shown to you
- any message, preferred dates or other details you choose to send
If you become a customer, we also keep:
- your service address, cleaning schedule and job history
- notes needed to do the job safely (for example access or parking)
- invoices and payment records
- for business customers, the company name and the contact details of the people we deal with
We never see or store your full bank or card details. If you pay by Direct Debit, your bank details are collected and held by GoCardless. If you pay by card, your card details are collected and held by Stripe (see “Who we share it with”).
Information collected automatically
When you visit the website we, and the Google services we use, collect:
- how you found us: the advert click IDs Google adds to links from our adverts (gclid, gbraid, wbraid), campaign tags (UTM codes), the page you first landed on and the website that referred you. When you send an enquiry form, these are saved with your enquiry so we know which advert or page it came from.
- how you use the site: pages viewed, time on site, device and browser type, approximate location and IP address (collected by Google Analytics and Google Ads, see “Cookies”).
Why we use it and our lawful basis
UK data protection law (the UK GDPR and the Data Protection Act 2018) says we must have a lawful basis for using your information. Ours are:
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry and give you a quote | Steps at your request before a contract, and our legitimate interest in answering enquiries |
| Book, carry out and reschedule your cleans, send reminders that we are coming | Contract |
| Invoice you and take payment, including 30-day invoicing for commercial customers | Contract |
| Keep accounting and tax records | Legal obligation |
| Record which advert or page an enquiry came from, and measure how well our adverts and website work | Legitimate interests (running and improving our business). Where cookies are used, see “Cookies” |
| Deal with complaints, claims and insurance | Legitimate interests and legal obligation |
| Keep the website secure and working | Legitimate interests |
We do not sell your information. We do not use it for automated decision-making that has a legal or similarly significant effect on you.
We will only send you marketing (for example offers) if you have agreed, or if you are an existing customer and we are telling you about similar services. You can opt out at any time by replying to the message or contacting us.
Cookies
Cookies are small files saved on your device. Our website uses the following:
| Cookie or storage | Set by | What it does | How long it lasts |
|---|---|---|---|
| _ga | Google Analytics (GA4) | Tells visits apart so we can count visitors and see how the site is used | 2 years |
| _ga_LQ2GSHPFFG | Google Analytics (GA4) | Keeps track of your current visit (session) | 2 years |
| _gcl_au | Google Ads | Measures whether a visit or enquiry came from one of our adverts (conversion tracking) | 90 days |
| _gcl_aw, _gcl_gb | Google Ads | Stores the advert click ID when you arrive from one of our Google adverts | 90 days |
| dbps_lp_attr (session storage, not a cookie) | This website | Remembers the advert click ID, campaign tags, landing page and referrer until you send the enquiry form | Until you close the browser tab |
Google Tag Manager (GTM-WBJ87W9N) is the tool we use to load Google Analytics and Google Ads. It does not set cookies of its own for visitors.
Some pages show Google reviews or a Google map. These are provided by Google, and Google may set its own cookies or collect your IP address when they load. See Google’s privacy policy: https://policies.google.com/privacy
We use the Google Analytics cookies to understand how many people visit the site and which pages help them, and the Google Ads cookies to see which of our adverts lead to enquiries. They do not tell us your name or contact details.
You can choose not to have these cookies:
- Browser settings: you can block or delete cookies in your browser at any time (usually under Settings, then Privacy or Cookies).
- Google Analytics: install Google’s opt-out browser add-on at https://tools.google.com/dlpage/gaoptout
- Google adverts: manage or turn off ad personalisation at https://adssettings.google.com
Blocking cookies will not stop the website working, and you can still contact us and book in the normal way.
Who we share it with
We only share your information with companies that help us run our business, and only what they need. They act on our instructions (as “processors”) or under their own privacy policies where stated.
- Squeegee: our customer management provider, used for scheduling, job records, reminders and invoicing. Squeegee stores data securely; where data is transferred outside the UK it is protected by appropriate safeguards.
- GoCardless: our Direct Debit provider. If you set up a Direct Debit, GoCardless collects and holds your bank details and processes your payments. GoCardless privacy notice: https://gocardless.com/privacy/
- Stripe: our card payment provider. If you pay by card, Stripe collects and holds your card details and processes the payment. Stripe privacy notice: https://stripe.com/gb/privacy
- Names.co.uk: our website hosting provider in the UK. Enquiries sent through the website are stored on our website’s server and emailed to us.
- Gravity Forms and our website software (WordPress): the forms and database that receive and store enquiries on our own website.
- Google (Google Analytics, Google Ads, Google Tag Manager, Google Maps and Google reviews): website measurement, advert measurement, maps and reviews.
- Google Workspace (Google): our email provider. Enquiries sent through the website are emailed to info@dbprofessionalservices.co.uk, which is hosted on Google Workspace.
- Our accountant, where needed for tax and accounts.
- Our insurers and legal advisers if there is a claim, and HMRC or other authorities where the law requires it.
- Our staff and any subcontractors who carry out your clean, who see only the details needed for the job.
Transfers outside the UK
Some of these providers (for example Google, Stripe, GoCardless and our customer management provider, Squeegee) may process information outside the UK. Where data is transferred outside the UK it is protected by appropriate safeguards approved under UK law, such as the UK International Data Transfer Agreement or the UK Extension to the EU-US Data Privacy Framework.
How long we keep it
We keep information only as long as we need it:
| Information | How long |
|---|---|
| Enquiries and quotes that do not lead to work | 2 years from the last contact |
| Customer records (contact details, schedule, job history) | For as long as you are a customer, then 2 years after your last clean |
| Invoices, payment and accounting records | 6 years after the end of the financial year they relate to (required by UK tax law) |
| Records relating to a complaint, claim or incident | 6 years after it is resolved |
| Google Analytics data | 14 months |
After these periods we delete the information or make it anonymous.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to limit how we use your information
- object to us using your information based on our legitimate interests, and to any direct marketing
- ask us to send information you gave us to another organisation, in a common format
- withdraw consent at any time, where we rely on your consent
To use any of these rights, contact us by email at info@dbprofessionalservices.co.uk or phone 01255 762761. There is normally no charge. We will reply within one month. Some rights have limits, for example we must keep invoices for tax purposes, and we will explain if that applies.
Keeping your information safe
We use secure, password-protected systems, and only people who need your information to do their job can see it. Our website uses an encrypted (HTTPS) connection.
Children
Our services are for adults. We do not knowingly collect information from children under 16.
How to complain
If you are unhappy with how we have used your information, please contact us first and we will try to put it right.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator:
- Website: https://ico.org.uk/make-a-complaint/
- Phone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.